Our Guarantee
Artwork Policy
Our digital artwork approval is a contract that specifies the work that will be performed.
Our artwork approval reviews four core components of a custom order.
(1) Visual mock ups
(2) Placement: Whether the artwork will be printed on the front, back, left, or ride of any product.
(3) Dimension: The width & height of your artwork
(4) Process: Screen print, digital screen printing, or embroidery
(5) Color: The color of the artwork per location.
Upon receiving your artwork approval, you will be allowed to make any necessary changes.
Changes to the artwork after approving the contract could push back your ship date and may not be possible.
We will not be responsible for errors, misspelling, or anything else in the approved artwork contract.
All artwork must be approved online.
All products in an order will be decorated with the same image size unless otherwise requested or notated on the artwork approval.
A request for a different image size will be treated as a new design and priced as such.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run.
However, small variations should be expected due to human involvement and require a 1 inch acceptable variance.
If there are no requests made for specific locations, Garment Decor will resort back to industry standard practices to ensure consistent placement in conjunction with our standard decoration placement policy.
Ink:
We can not guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the next.
Therefore, Garment Decor will assign a color code or pantone number from our ink selection list. As a result, your finished product may look slightly different in color than your original artwork. We’ll include the color code or pantone number in your artwork approval for you to confirm before we proceed with production.
Should your design require a specific color, Garment Decor requires a pantone number to be provided by the client.
Thread:
We utilize MADEIRA’s Polyneon thread chart. Please click the link to view the available colors. Thread Color Chart
Since pantone matching in our embroidery department is not possible, we will work to assign the closest thread color available that is in stock prior to proceeding.
Due to this, we can not guarantee thread colors match 100% to your original artwork due to the process of assigning the closest available thread color.
Confirmation of this thread color will be required before producing your garments to ensure approval and satisfaction.
Example: Customer, USC university, wants us to embroider using PMS 123 C. Garment Decor assigns thread color 1924 as it is the closest thread color to the pantone call out.
Due to the nature of printing and different fabric lots, we cannot guarantee exact ink color matches on reorders.
We will make every effort to match the original color as best as possible by using our pantone mixing system and printing it with the correct PMS color.
If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible which reduces a variable in the reproduction accuracy process.
Printing near, on, or over any seams, collars, pockets, zippers or a non-flat surface is subject to distortion, print imperfections, and/or other small inconsistencies.
Garment Decor works hard to raise awareness although it is not guaranteed we foresee every outcome.
We will not assume responsibility for print imperfections due to printing too closely to seams, zippers, pockets and collars when the request to do so was provided by the customer.
If this should happen, this would be considered an acceptable good and would not count against the spoilage policy.
Example: Customer wants to print 15″ wide for an oversized print but also includes ladies garments in the production round.
Printing 15″ wide is subject to land close or near the side seams of the ladies garment because it is sized smaller than the rest of the adult shirts.
Example #2: Customer wants to maximize the space of a full front print on a hoodie. Hoodie pockets can be sewn inconsistently and Garment Decor makes the disclosure that maxing out the printable area incurs the risk of printing over a pocket.
Approval of our artwork contract implies understanding, releases Garment Decor of liability, and agrees with our seam, collar, pocket, and zipper printing policy.
Apparel
Full Front: 2″-3″ below neck collar seam
Left Chest: 7″ below seam of the top shoulder.
Full Back: 2.5″-3.5″ below neck collar seam
Our digital artwork approval is a contract that specifies the work that will be performed.
Our artwork approval reviews four core components of a custom order.
(1) Visual mock ups
(2) Placement: Whether the artwork will be printed on the front, back, left, or ride of any product.
(3) Dimension: The width & height of your artwork
(4) Process: Screen print, digital screen printing, or embroidery
(5) Color: The color of the artwork per location.
Upon receiving your artwork approval, you will be allowed to make any necessary changes.
Changes to the artwork after approving the contract could push back your ship date and may not be possible.
We will not be responsible for errors, misspelling, or anything else in the approved artwork contract.
All artwork must be approved online.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and do not count against the spoilage policy. We will not assume responsibility for print imperfections due to printing too closely to seams on artwork that was too big to begin with.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run.
However, small variations should be expected and we require a 1 inch acceptable variance.
If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
If there are no requests made for specific locations, Garment Decor will resort back to industry standard practices to ensure consistent placement.
We can not guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the next.
Therefore, Garment Decor will assign a color code or pantone number from our ink selection list. As a result, your finished product may look slightly different in color than your original artwork. We’ll include the color code or pantone number in your artwork approval for you to confirm before we proceed with production.
Should your design require a specific color, Garment Decor requires a pantone number to be provided by the client.
Due to the nature of printing and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or variety of garment materials is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Payment Policy
We accept the following payment methods:
- All major credit/debit cards
- Zelle
- Wires
- Checks
We accept all major credit cards such as Visa, MasterCard, American Express, and Discover via our online client portal.
Checks can be accepted as a form of payment, but can not be accepted as final form of payment until funds have been cleared into our account.
Payment is due in full up front upon and is a necessary condition in the approval process of your order.
Upon receiving payment, the garments will get ordered, the job is scheduled, material is allocated, and labor is assigned to execute on the order.
An exception to our upfront payment policy can be made to first time customers who might find it necessary to submit 50% as a form of risk control in dealing with a new manufacturer.
Should this apply, Garment Decor would request the remaining 50% when we deem the project complete which is when it has been marked as produced and completed in our system.
Subsequent orders and repeat customers will revert back to our payment in full up front payment policy.
Garment Decor accepts terms on purchase orders from schools and governmental agencies only.
Prior to acceptance, we will request a signed credit application prior to acceptance of the terms.
Purchased orders must be accepted prior to order commencement.
There is a $30 charge for returned checks. The subsequent payment must be made with cash, cashier’s check, or credit cards.
Return Policy
We offer an accuracy guarantee policy.
We define our accuracy guarantee policy as an order that gets printed with the correct artwork, placement, dimension, and ink or thread color as found on the artwork approval.
If the custom products you receive differ from your artwork approval then you will qualify for a reproduction of the order.
Requests of the order must be made within 14 days.
Blank Garment Policy
If you are unsure about your garment selection, it is recommended you order a blank apparel sample first.
Blank samples are a billable item that incurs shipping costs but the amount can be transfered as credit to a bulk production order with in 5 days of receiving the sample.
Garment Decor can not be held responsible for end user satisfaction on the fit, shape, color, or style of a garment once they have been decorated.
Garment Decor is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Garment Decor will not be responsible for end user subjectivity on garments paid for on the order.
We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own.
We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend or request them from your sales rep.
If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples can make rush orders unlikely.
Blank samples are available for purchase and transferable towards a full production run should we receive them back in time for production.
Occasionally in large production runs, a few items are misprinted and are distinctly different than the correctly printed or embroidered order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please contact Customer Service. In most cases, Garment Decor will provide a credit for the cost of the misprinted or defective items from your invoice. If the misprint quantity is larger than 5% of your total order, then you may qualify for having the individual items replaced with a reorder. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem. In the event
of a misprint on a customer supplied good, Garment Decor will only refund the cost of decoration.
We request an itemized list of each style, color, size, and quantity being delivered.
We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received.
We are not responsible for shortages on customer supplied garments should our official count of the garments differ than the information provided to us.
We reserve the right to charge a sorting and processing fee per garment when accepting customer supplied goods.
Garment Decor does not take responsibility on customer supplied goods if the customer delivers or ships in garments with out providing us order confirmation, tracking, or showcases an order number on the exterior of the box.
Garment Decor has 24/7 video recording of our warehouse and can provide footage of inbound goods with in 5 business days should the customer request this.
Orders are immediately processed upon payment of your order and blank garments are ordered from our suppliers. We do this quickly to secure the stock and get it on its way to our warehouse.
Therefore, there is a 20% restocking fee if you wish to cancel or change your order after you have paid.
We assess this cost because there is charges associated with shipping back the blank product to our suppliers and a fee imposed by the warehouse.
Orders can not be changed or canceled if the order has gone through the artwork approval stage.
Please do not approve or place your order if you are not 100% sure that you are wanting to move forward or if the order is subject to cancellation from factors outside of your control.
Sample products cannot be refunded, cancelled, or returned.
Production Policy
Our spoilage policy can be defined as screen printed or embroidered garments that did not pass our quality control.
Spoilage percentage is based upon the amount of locations that a garment requires as well as the difficulty of the execution. Artwork complexity, difficult fabric, and technical positioning are all factors to consider when reviewing spoilage percentage.
With all things considered, our spoilage policy is 5% although our historical average has been closer to 2.5% on the average of orders we produce. This is simply an acceptable margin of error.
In custom manufacturing, we reserve the right to be excused on 5% of an order that are distinctly different than the correctly printed or embroidered items. This could be the result of thread breaks on the machine or a misprint on press.
In the instance of identifying a spoiled garment, the item is removed from your order and repurposed for sample fabric. This is because a large percentage of our customer base are reselling the apparel and/or using them as employee wear and we take the stance of passing off quality merchandise that we stand behind which is why we do not included spoiled garments in an order unless we find it professionally reasonable to do so.
Here is scenario that an order might face:
Example
100 Garments Ordered – 3 small shirts misprinted.
This passes our spoilage policy as 97% of the order was complete although the smalls faced a higher concentrated loss of goods. Unless specifically requested on the order that an exact quantity is needed, a customer would not qualify for a reprint of the 3 small shirts although they would be refunded.
Items removed from your invoice occur after production is complete and during the shipping stage. Upon updating invoice to reflect accurate correct quantities shipped, the customer will be able to view the final count and balance on the invoice. Should there be spoiled goods, the front office will provide a credit or refund on your invoice.
In the circumstance that the misprint percentage is greater than 5% of your total order, then you may qualify for having the individual items replaced with a reproduction order or a refund. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem.
If the misprint quantity is less than 5%, Garment Decor reserves the right to refuse re production of the spoiled garments.
In the event of a misprint on a customer supplied good, Garment Decor will only refund the cost of decoration up to 5% and the customer would be responsible for the cost associated with the blank. Should the spoilage exceed 5%, Garment Decor will take responsibility of the blank product cost.
Prior to accepting customer supplied goods and confirming an order, customers must provide an order confirmation with an official wholesale value of the products they are supplying for any spoilage policy to be applicable. Due to the wholesale nature of bulk production and cost effective rates, we reserve the right to refuse accepting customer supplied products should the ratio of blank product cost significantly out weight the production charges associated with decorating such an expensive garment. Should this occur, we would encourage Garment Decor to supply the blank item ensure the spoilage policy can be upheld.
Due to human labor required in production and order shipping, there is less than a 1% chance that a garment or item defect could have made it past our quality control and been included in your overall job. Although rare, if this is the case with your order, please contact your sales rep.
Garment Decor will not be responsible for profit loss on spoilage.
Garment Decor offers exact quantity necessary only on orders that have this information listed on the order prior to approval.
Based upon the difficulty factor of an order, Garment Decor reserves the right to refuse an exact quantity order necessary condition.
Complex projects with multiple locations are orders that warrant this refusal.
In order to offer an exact quantity guarantee, we must ship in extra items, schedule production in advance of the due date, and work around any items that might be spoiled in the process.
Due to the careful nature of processing an exact quantity order necessary and the additional resources required, Garment Decor reserves the right to charge for this service in accordance to the project scope.
On any order, we do our very best to deliver complete orders.
However, spoilage can occur and we recommend reviewing our spoilage policy.
Screen printed neck labels runs the risk of having ink bleed to the opposite side depending upon the ink coverage area of the artwork and thickness of the garment being printed.
For this reasoning, we default to light grey for neck label production.
This minimizes the chance of ink bleed through being apparent and works for almost every garment color.
When re-branding a blank product, it is important to understand what label currently exists on the garment.
Tear away
If your shirts come with tear-away tags, we will tear those out free of charge and print your neck label.
Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam or might cause a small tear of the stitch on the backside of the neck. We are not responsible for removing all pieces of the tag, should some remain in the seam unless specifically requested on the order notes.
Rarely, removing the tear away tight might remove a stitch on the backside of the garment. This would be considered an acceptable outcome due to it being a natural part of the process when it might occur.
Cut away
Garments that come with cut away tags will require a seamstress to unstitch the existing label and resew.
Because of the additional labor required to remove a cut away tag, an additional surcharge will be imposed should this be an issue.
Shipping Policy
We ship via USPS, UPS, & FedEx. A tracking number will be sent to you shortly after your order has left our facility. Garment Decor will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times.
Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order.
Shipping costs are not normally included on quotes.
Garment Decor assumes no responsibility for goods once they have left our facility.
We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
All orders will be bulk packaged, generally folded by the dozen for shirts and half dozens for fleece, unless stated otherwise.
Based on the order, garment variation, and other factors, we might deviate from our typical packaging procedures if we find it professionally reasonable to do so.
A notice of complaint needs to be made within 10 business days if a defective product is found within your order or if your order was short shipped.
