Frequently Asked Questions
Popular questions about Garment Decor's pricing, custom printing, and more
General Questions
We specialize in custom screen printing, embroidery, jumbo screen printing, 3d puff screen printing, digital squeegee printing, and retail finish services like custom screen printed neck tags and custom woven labels.
We’re based in Montclair, CA which is about 45 minutes East of Los Angeles.
Yes!
We provide rush screen printing and embroidery services for next day delivery.
Contact us as soon as possible if you need a rush order!
Our standard turnaround time is 7–10 business days after artwork approval.
We offer rush services in as little as 1 day.
We can customize a wide range of garments including t-shirts, hoodies and sweatshirts, joggers and shorts, hats, bags and more.
Check out our portfolio page to see the products we create for clothing brands and businesses!
We make the process easy!
If you’re not sure where to start then please visit:
If you know what you’d like to order then please visit:
If you would like to meet us please visit:
Digital Screen Printing Questions
Digital screen printing is a hybrid process that combines traditional screen printing with digital printing technology. It starts with a screen-printed white base followed by digitally printed colors for highly detailed and vibrant designs.
This method is perfect for photo realistic images and complex color blends.
It’s ideal for small orders, detailed artwork, and customers looking to use water-based inks.
Yes! Digital squeegee printing eliminates the need for separate screens for each color, making it a cost-effective solution for small runs and multi-color designs.
Screen Printing Questions
We can print up to 12 colors or when combined with our digital screen printing process the options are endless.
Yes!
We specialize in jumbo screen printing which can print up to 17.5” x 23.5” on t-shirts to hoodies.
We offer plastisol ink, water-based ink, puff ink, and specialty finishes like metallics and distressing to match your design’s needs.
Yes! Unlike many print shops, we have the capability to print over kangaroo pockets, seams, and zippers with precision.
Embroidery Questions
Our most popular techniques are traditional embroidery, 3D puff embroidery, and tonal embroidery.
We also offer custom applique, patches, tackle twill and other specialty embroidery techniques.
3D puff embroidery adds a raised, textured effect to your design by stitching over foam padding, creating a bold and dimensional look.
Absolutely! We specialize in dad hats, snapbacks, and trucker hats, offering both flat and 3D puff embroidery.
We carry a wide selection of Madeira Polyneon 100% polyester threads.
If we don’t have the exact color you’re looking in stock then we can specialize order upon request.
Order Questions
We accept the following payment methods:
- All major credit/debit cards
- PayPal
- Zelle
- Wires
- Checks
There’s also the option to checkout with PayPal Express. It’s a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
We accept all major credit cards such as Visa, MasterCard, American Express, and Discover, or payment by cash, checks, and online payments through our client portal.
PayPal Express is also another great option. It’s fast, secure, and allows you to bypass guest checkout. Paypal saves all your details, so it only requires an email address and password to complete your online purchase securely.
There is a $30 charge for returned checks. Afterward, you must make the next payment with cash, cashier’s check, credit cards, or PayPal.
For screen printing, embroidery, and digital squeegee printing, our minimum order is 50 units. However, feel free to contact us about smaller runs or sample orders.
Yes, as long as the design stays the same, you can mix styles, sizes, and colors to meet your needs.
We follow a 3-step approval process:
1.Quote Approval
Review pricing details.
2.Artwork Approval
Confirm design details and placements.
3.Sample Photo Approval
Approve a photo of the first print or embroidery before full production.
Yes! This is what Garment Decor is known for.
We offer wholesale pricing for our decoration services and can also source wholesale garments to help you save more.
Returns & Refunds
All returns inquiries must fill out our return request form here (link to download form, please). Once you complete the form, you will receive an RMA (Return Merchandise Authorization) number. Please write the RMA number in a conspicuous place on the outside of the box.
What can be returned:
- Item(s) different than our artwork approval.
- Item(s) that exceed our standard deviation policy.
What cannot be returned:
- Item(s) that match our artwork approval.
- Item(s) that fall in line with our deviation policy.
Please Note: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returns. No returns will be accepted after 15 days of receipt of purses.
We stand behind our quality. Contact us immediately if there’s an issue, and we’ll work quickly to resolve it.
Artwork
Our team works with any file format. While not required, we prefer certain file types in vector format or a high-resolution design at 300 DPI.
Our preferred formats:
- .EPS (Vector File)
- .AI (Adobe Illustrator)
- .PDF (Portable Document Format)
- .PSD (Photoshop Document)
We cannot guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the next. Therefore, Garment Decor will assign a color code or Pantone number from our ink selection list. As a result, your finished product may look slightly different in color than your original artwork.
Pantone numbers are the definitive way to ensure that we understand what color ink you would like to use. How, you may ask? Well, the key is to understand that every color is assigned a number and numbers can not be confused from person to person like colors can. In other words, take 2 people and ask them what shade of blue the sky is and you’ll likely get two different answers. But, if you assign a color a number, then there is no mistaking a digit from another digit. This is the concept behind “Pantone matching” and if you’re serious too then you should purchase a Pantone book which can be found at this link below:
https://www.pantone.com/formula-guide-coated-uncoated
We’ll include the color code or Pantone number in your artwork approval for you to confirm before we proceed with production. Should your design require a specific color, please give us your brand’s Pantone number ahead of time.
Please note and apologies to add a layer of complexity, but, even if we are given a Pantone number we can not promise exact color matching. This is due to various factors that affect inks and thread colors during production as well as other factors such as monitors, lighting, and apparel fabrics. Therefore, if color matching is crucial, we’ll start with asking what the Pantone number is and then creating a sample before production. This way you’ll confirm the actual print before we move forward!
Pantone Ink Options:
Shipping & Delivery
We have multiple shipping options to suit your timeframe, budget, and location. We ship via USPS, UPS, and FedEx. To view normal transit times, please see our shipping map. All shipments have tracking numbers sent to you shortly after your order has left our facility.
With our online tracking capabilities, there’s no need for you to worry about the location of your package. You can simply relax, put your feet up, and check the progress of your shipments through your phone. And, should you need to talk to someone about the delivery status, our customer service representatives are available Monday through Friday from 8 AM to 4:30 PM (PDT).
Absolutely! You can pick up your order at our Montclair location during business hours.
We’ll always communicate any delays, but our rush services can help meet urgent deadlines if needed.
Connect With A Rep
Whether you have questions, want to explore products, or interested in placing an order, our account reps are here to help. Let us guide you along.
Request a Call Back
An account rep requires a minimum order of 50 pieces to process your order.
We look forward to speaking with you!
Our average reply time is 2 hours.
