Frequently Asked Questions

Check out the Garment Decor FAQs and find the answers to the questions you have. If not, contact our team of experts for all your answers.

Basics

We’ll need to know what products your interested in, what your artwork looks like, and when you need your project complete. We’ll handle the rest.

Standard orders take on average of 12 – 15 days. We offer rush services in as  little as 3 days.

The more you buy, the more you save. We offer bulk discounts and our price breaks start at 25, 50, 100, 250, 500, and 1,000. Black or white designs are the most affordable to print while extra colors and print locations increases cost.

Payments

We accept the following payment methods: 

  • All major credit/debit cards
  • PayPal
  • Zelle
  • Wires
  • Checks

There’s also the option to checkout with PayPal Express. It’s a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.

We accept all major credit cards such as Visa, MasterCard, American Express, and Discover, or payment by cash, checks, and online payments through our client portal. 

PayPal Express is also another great option. It’s fast, secure, and allows you to bypass guest checkout. Paypal saves all your details, so it only requires an email address and password to complete your online purchase securely.

There is a $30 charge for returned checks. Afterward, you must make the next payment with cash, cashier’s check, credit cards, or PayPal.

Returns & Refunds

All returns inquiries must fill out our return request form here (link to download form, please). Once you complete the form, you will receive an RMA (Return Merchandise Authorization) number. Please write the RMA number in a conspicuous place on the outside of the box.

What can be returned:

  1. Item(s) different than our artwork approval.
  2. Item(s) that exceed our standard deviation policy.

What cannot be returned:

  1. Item(s) that match our artwork approval.
  2. Item(s) that fall in line with our deviation policy.

Please Note: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returns. No returns will be accepted after 15 days of receipt of purses.

Artwork

Our team works with any file format. While not required, we prefer certain file types in vector format or a high-resolution design at 300 DPI.

Our preferred formats:

  • .EPS (Vector File)
  • .AI (Adobe Illustrator)
  • .PDF (Portable Document Format)
  • .PSD (Photoshop Document)

We cannot guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the next. Therefore, Garment Decor will assign a color code or Pantone number from our ink selection list. As a result, your finished product may look slightly different in color than your original artwork.

Pantone numbers are the definitive way to ensure that we understand what color ink you would like to use. How, you may ask? Well, the key is to understand that every color is assigned a number and numbers can not be confused from person to person like colors can. In other words, take 2 people and ask them what shade of blue the sky is and you’ll likely get two different answers. But, if you assign a color a number, then there is no mistaking a digit from another digit. This is the concept behind “Pantone matching” and if you’re serious too then you should purchase a Pantone book which can be found at this link below:

https://www.pantone.com/formula-guide-coated-uncoated

We’ll include the color code or Pantone number in your artwork approval for you to confirm before we proceed with production. Should your design require a specific color, please give us your brand’s Pantone number ahead of time.

Please note and apologies to add a layer of complexity, but, even if we are given a Pantone number we can not promise exact color matching. This is due to various factors that affect inks and thread colors during production as well as other factors such as monitors, lighting, and apparel fabrics. Therefore, if color matching is crucial, we’ll start with asking what the Pantone number is and then creating a sample before production. This way you’ll confirm the actual print before we move forward!

Pantone Ink Options:

http://www.cal-print.com/InkColorChart.htm

Shipping & Delivery

We have multiple shipping options to suit your timeframe, budget, and location. We ship via USPS, UPS, and FedEx. To view normal transit times, please see our shipping map. All shipments have tracking numbers sent to you shortly after your order has left our facility.

With our online tracking capabilities, there’s no need for you to worry about the location of your package. You can simply relax, put your feet up, and check the progress of your shipments through your phone. And, should you need to talk to someone about the delivery status, our customer service representatives are available Monday through Friday from 8 AM to 4:30 PM (PDT).