Get answers to all the questions you might have.
Feel free to call, email, message us through social media, and/or stop by our factory anytime Monday through Friday 8 AM to 4:30 PM.
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Whether you’re looking for a quote, would like to solve a problem, or just want to let us know how we did, we’d love to hear from you.
Most frequent questions and answers
Our turn around for custom apparel orders is typically 7 to 10 business days and just 1 – 2 for blank orders.
Need it sooner? Well, we know this is sometimes the case which is why our team of experts will take care of everything from quoting expedited shipping to delivery costs. Simply let us know when your order needs to be delivered and we’ll get it done as soon as possible! When we have completed your order successfully then an email confirmation and tracking information will be sent straight away.
We’re capable of producing custom t-shirts in less than 2 business days.
Day in and day out, our customers trust us to make the impossible possible. Our number one priority is providing excellent service without skimping on impeccable quality, even under the tightest deadlines.
Our production facilities and processes are designed and developed with efficiency, quality, and customer satisfaction in mind, and we pride ourselves on being the best in the custom apparel production business.
When you buy from us, we take pride in letting you know that your custom garments will be shipped quickly and with minimum fuss.
As such there are some limitations on where it can go; our service doesn’t extend beyond physical addresses, so no PO Boxes or APO/FPO locations.
It’s best to work with our Customer Care team on this as each case is a bit different (questions arise such as customs, duties, air / boat / truck, and number of custom garments), but in the majority of cases yes – just get in touch!
Absolutely! Just let us know and we will be happy to help.
Definitely! Just let your sales rep know and they will be happy to help.
We are in this for the long haul and will work with you to be sure that your purchase was everything it should have been.
If there is any way at all we can make things right, just let us know! We can re-print or refund an order if it didn’t meet approved artwork.
Our customer care representatives are trained to make things right, so don’t hesitate on contacting them if something doesn’t feel quite right about an order.
We want every one of our customers as happy as possible!
Please reply promptly to our emails, calls and texts.
We will review your design for any mistakes and make sure it’s perfect before we start.
We’re happy to change your order for you, but please understand that it may affect the schedule.
We aim to please. If you need some extra help on your design or would like an adjustment after placing the order, give us a call and we’ll get it right for ya!
We are a text friendly company. From our sales reps to our production and shipping managers, so keep your phone handy as we’ll message you important updates about your custom t-shirts.
All orders will be bulk packaged, generally folded in packs of:
- 12 for short sleeve t-shirts
- 6 for long sleeves t-shirts
- 3 – 6 for hoodies
- 72 for headwear
Feel free to let us know if you have special packaging requirements!
We ship via USPS, UPS, & FedEx. A tracking number will be sent to you shortly after your order has left our facility. Garment Decor will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times.
Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order.
Shipping costs are not normally included on quotes.
Garment Decor assumes no responsibility for goods once they have left our facility.
We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.