If the custom products you receive differ materially from what the invoice states, or if your order is considerably different than the artwork approval and print policy, then you may return the custom goods within 14 days.
We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have a spoilage policy.
Our spoilage policy is simple:
- If less than 5% or 5 items are damaged within an order, Garment Decor will credit the cost of the t shirt and print. If the customer supplied the garment, Garment Decor will refund only the print cost.
This is simply an acceptable margin of error. We highly recommend you order extra garments for each size. Garment Decor will not be responsible for profit loss on spoilage.
If requested, in the event of an spoilage greater than our spoilage allowance of 5%, we will reprint the remaining quantity.
A notice of complaint needs to be made within 5 business days if a defective product is found within your order or if your order was short shipped. Credits are given in the form of a credit back to the original card owner.
Sample products cannot be refused, cancelled, or returned.
We accept the following payment methods:
- All major credit/debit cards
There’s also the option to checkout with PayPal Express. It’s a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
We accept all major credit cards such as Visa, MasterCard, American Express, and Discover, or payment by cash, checks, and online payments through our client portal.
PayPal Express is also another great option. It’s fast, secure, and allows you to bypass guest checkout. Paypal saves all your details, so it only requires an email address and password to complete your online purchase securely.
There is a $30 charge for returned checks. Afterward, you must make the next payment with cash, cashier’s check, credit cards, or PayPal.
Payment is due upfront upon placing of your order. We accept cash, checks, credit cards, and payments through our online client portal.
Purchased orders are accepted at time of order only.
There is a $30 charge for returned checks. The subsequent payment must be made with cash, cashier’s check, or credit cards.
All artwork must be approved online. Upon receiving your artwork approval, you will be allowed to make any necessary changes. Changes to the artwork after approving the mockup could push back your ship date and may not be possible. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run.
However, small variations should be expected and we require a 1 inch acceptable variance.
If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
If there are no requests made for specific locations, Garment Decor will resort back to industry standard practices to ensure consistent placement.
We can not guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the next.
Therefore, Garment Decor will assign a color code or pantone number from our ink selection list. As a result, your finished product may look slightly different in color than your original artwork. We’ll include the color code or pantone number in your artwork approval for you to confirm before we proceed with production.
Should your design require a specific color, Garment Decor requires a pantone number to be provided by the client.
Due to the nature of printing and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or variety of garment materials is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
If you are unsure about your garment selection, it is recommended you order the blank apparel first. Blank items can be shipped directly to you at full retail cost + shipping.
Garment Decor is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Garment Decor will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferable towards a full production run.
Occasionally in large production runs, a few items are misprinted and are distinctly different than the correctly printed or embroidered order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please contact Customer Service. In most cases, Garment Decor will provide a credit for the cost of the misprinted or defective items from your invoice. If the misprint quantity is larger than 5% of your total order, then you may qualify for having the individual items replaced with a reorder. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem. In the event
of a misprint on a customer supplied good, Garment Decor will only refund the cost of decoration.
We request an itemized list of each style, color, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. We are not responsible for shortages. Garment Decor reserves the right to charge a processing fee of $.50/cents per garment should the need arise to double count or triple count customer supplied goods.
Orders are immediately processed upon payment of your order. Therefore, there is a 20% restocking fee if you wish to cancel your order after you have paid. Orders can not be changed or canceled if the order has gone through the artwork approval stage
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. We are not responsible for removing all pieces of the tag, should some remain in the seam.
We ship via USPS, UPS, & FedEx. A tracking number will be sent to you shortly after your order has left our facility. Garment Decor will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times.
Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order.
Shipping costs are not normally included on quotes.
Garment Decor assumes no responsibility for goods once they have left our facility.
We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.