All artwork must be approved online. Upon receiving your artwork approval, you will be allowed to make any necessary changes. Changes to the artwork after approving the mockup could push back your ship date and may not be possible. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Image Placement & Variance
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected and we require a 3/4" acceptable variance. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable. If there are no requests made for specific locations, Garment Decor will resort back to industry standard practices to ensure consistent placement.
Ink Color & Pantone Matching
We can not guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the next. Therefore, Garment Decor will assign a color code or pantone number from our ink selection list. As a result, your finished product may look slightly different in color than your original artwork. We’ll include the color code or pantone number in your artwork approval for you to confirm before we proceed with production. Should your design require a specific color, Garment Decor requires a pantone number to be provided by the client.
Reorder Ink Color
Due to the nature of printing and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Misprinted Garments or Items
Occasionally in large production runs, a few items are misprinted and are distinctly different than the correctly printed or embroidered order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please fill out our return request form via our return policy website page with the specific item(s) and problem. In most cases, Garment Decor will provide a credit for the cost of the misprinted or defective items from your invoice. If the misprint quantity is larger than 5% of your total order, then you may qualify for having the individual items replaced with a reorder. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem.
Changes & Cancellation Policy
Orders are immediately processed upon payment of your order. Therefore, there is a 20% restocking fee if you wish to cancel your order after you have paid. Orders can not be changed or canceled if the order has gone through the artwork approval stage.