You will receive an email with tracking information once your order is shipped.

Check your tracking link first. If there are issues, contact us, and we will assist in following up with the carrier.

f you receive an incorrect or damaged item, contact us within 10 business days with photos, and we’ll work on a resolution.

Because each order is custom-made, we follow a 3-step approval process: quote, artwork approval, and sampling. Once all three steps are completed, returns are generally not accepted. However, if your items meet the following criteria, you may be eligible for a return:

A: Item(s) different than our artwork approval.

Item(s) that exceed our standard deviation policy.

Because each order is custom-made, we follow a 3-step approval process: quote, artwork approval, and sampling. Once all three steps are completed, returns are generally not accepted. However, if your items meet the following criteria, you may be eligible for a return:

A: Item(s) that match our artwork approval.

A: Item(s) that fall in line with our deviation policy.

If tracking says “Delivered” but you didn’t receive it, check with neighbors or the carrier first. If it’s still missing, contact us so we can help file a claim.