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General Questions
Ordering & Turn Around
Pricing
Delivery & Shipping
Return & Refunds
Custom Printing

General Questions

What services does Garment Decor offer?

We specialize in custom screen printing, embroidery, jumbo screen printing, 3D puff screen printing, digital squeegee printing, and retail finish services such as custom screen-printed neck tags and woven labels.

Where is Garment Decor located?

We are based in Montclair, CA, about 45 minutes east of Los Angeles.

How do I get started with an order?

We make the process easy!

Ordering & Turnaround

Do you offer rush orders?

Yes! We provide rush screen printing and embroidery services with next-day delivery when possible. Contact us ASAP to check availability.

What is your normal turnaround time?

Our standard production time is 7–10 business days after artwork approval. We offer rush services as fast as 1 day if needed.

What types of garments can you print or embroider on?

We can customize a wide range of apparel, including:

✔ T-shirts

✔ Hoodies & Sweatshirts

✔ Joggers & Shorts

✔ Hats

✔ Bags & Accessories

We have over 10,000 different options - let us do the hard work of recommending you the best options to save you time and headaches.

Can I see a sample before placing a bulk order?

Yes! We offer pre-production samples for an additional fee so you can approve the design before full production begins.

What file format should I use for my artwork?

For the best print quality, we recommend vector files such as .AI, .EPS, or .PDF. We also accept high-resolution PNG or PSD files (300 DPI) for digital printing. If your artwork is low resolution, we offer vector conversion services to enhance its quality, though additional costs may apply.

Pricing & Discounts

How are your prices determined?

Pricing depends on:

  • Garment type (e.g., t shirts, sweatshirts, performance wear)
  • Print method (screen printing, embroidery, digital squeegee)
  • Number of colors & placements
  • Order quantity (larger orders receive volume discounts)
Do you offer bulk discounts?

Yes! We offer tiered pricing, meaning the more you order, the cheaper it gets. Our minimum is 50 pieces and we offer price breaks at 75, 100, 150, 250, 500, and 1000.

Do you offer price matching?

We do not price match, but we guarantee premium print quality and consistently fast turn around times.

What services does Garment Decor offer?

We specialize in custom screen printing, embroidery, jumbo screen printing, 3D puff screen printing, digital squeegee printing, and retail finish services such as custom screen-printed neck tags and woven labels.

Where is Garment Decor located?

We are based in Montclair, CA, about 45 minutes east of Los Angeles.

How do I get started with an order?

We make the process easy!

Do you offer rush orders?

Yes! We provide rush screen printing and embroidery services with next-day delivery when possible. Contact us ASAP to check availability.

What is your normal turnaround time?

Our standard production time is 7–10 business days after artwork approval. We offer rush services as fast as 1 day if needed.

What types of garments can you print or embroider on?

We can customize a wide range of apparel, including:

✔ T-shirts

✔ Hoodies & Sweatshirts

✔ Joggers & Shorts

✔ Hats

✔ Bags & Accessories

We have over 10,000 different options - let us do the hard work of recommending you the best options to save you time and headaches.

Can I see a sample before placing a bulk order?

Yes! We offer pre-production samples for an additional fee so you can approve the design before full production begins.

What file format should I use for my artwork?

For the best print quality, we recommend vector files such as .AI, .EPS, or .PDF. We also accept high-resolution PNG or PSD files (300 DPI) for digital printing. If your artwork is low resolution, we offer vector conversion services to enhance its quality, though additional costs may apply.

How are your prices determined?

Pricing depends on:

  • Garment type (e.g., t shirts, sweatshirts, performance wear)
  • Print method (screen printing, embroidery, digital squeegee)
  • Number of colors & placements
  • Order quantity (larger orders receive volume discounts)
Do you offer bulk discounts?

Yes! We offer tiered pricing, meaning the more you order, the cheaper it gets. Our minimum is 50 pieces and we offer price breaks at 75, 100, 150, 250, 500, and 1000.

Do you offer price matching?

We do not price match, but we guarantee premium print quality and consistently fast turn around times.

What are my shipping options?

We offer:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Overnight Shipping (Next-day delivery)

• Local Pickup (Available in Montclair, CA)

How will I know when my order has shipped?

You will receive an email with tracking information once your order is shipped.

What should I do if my package is delayed?

Check your tracking link first. If there are issues, contact us, and we will assist in following up with the carrier.

What happens if I receive the wrong order or a damaged item?

f you receive an incorrect or damaged item, contact us within 10 business days with photos, and we’ll work on a resolution.

What can be returned?

Because each order is custom-made, we follow a 3-step approval process: quote, artwork approval, and sampling. Once all three steps are completed, returns are generally not accepted. However, if your items meet the following criteria, you may be eligible for a return:

A: Item(s) different than our artwork approval.

Item(s) that exceed our standard deviation policy.

What cannot be returned

Because each order is custom-made, we follow a 3-step approval process: quote, artwork approval, and sampling. Once all three steps are completed, returns are generally not accepted. However, if your items meet the following criteria, you may be eligible for a return:

A: Item(s) that match our artwork approval.

A: Item(s) that fall in line with our deviation policy.

What if my package is lost?

If tracking says “Delivered” but you didn’t receive it, check with neighbors or the carrier first. If it’s still missing, contact us so we can help file a claim.

What is your return policy for custom orders?

Because each order is custom-made, we follow a 3-step approval process: quote, artwork approval, and sampling. Once all three steps are completed, returns are generally not accepted. However, if your items meet the following criteria, you may be eligible for a return:

-Item(s) are different than our artwork approval.

-Item(s) that exceed our standard deviation policy.

Can I return a custom item if I change my mind?

Unfortunately, since each item is made-to-order, we do not accept returns or exchanges unless the issue is related to a production error.

What happens if my order is incorrect or defective?

If there is an issue with your order, contact us within 10 business days with supporting photos. We may offer a reprint, refund, or credit if the error was on our end.

Do you offer refunds for shipping delays?

No, shipping delays caused by UPS, FedEx, or USPS are out of our control. If you need a guaranteed delivery, we recommend using expedited shipping on your order.

What is the difference between screen printing and embroidery?

✔ Screen printing uses ink to print your designs, best for t-shirts, hoodies, and bulk orders.

✔ Embroidery uses thread for a stitched look, great for hats, polos, and work uniforms.

What is digital squeegee printing?

Digital squeegee printing is a hybrid technique combining digital and screen printing to create full-color, photorealistic prints with lower setup costs than traditional screen printing, DTG printing, and DTF printing.

Will my printed design fade or crack over time?

Our inks are highly durable. Washing inside out with cold water and avoiding bleach will help maintain their quality and can last 20+ washes.

Do you offer specialty printing options?

Yes! We provide:

✔ Puff Ink (3D raised effect)

✔ Metallic Inks (shiny, reflective designs)

✔ Jumbo Prints (oversized, large)

✔ Simulated Process (Up to 10 colors)